You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
BC Public Service

BAND 3 - Manager, Customer Research AMENDED - CLOSING DATE EXTENDED

Full Time
19 hours ago
77,700 to 110,000 per year
Posting Title

BAND 3 - Manager, Customer Research AMENDED - CLOSING DATE EXTENDED

Position Classification

Band 3




Multiple Locations, BC CA (Primary)
Victoria, BC V9B 6X2 CA

Salary Range

$77,700.20 - $110,000.05 annually

Close Date


Job Type

Regular Full Time

Temporary End Date


BC Public Service -> BC Public Service Agency

Ministry Branch / Division

Corporate Services

Job Summary

Manager, Customer Research
Management Band 3

Amendment (Nov 23): Location updated

Amendment (Dec 6): Posting closing date extended to Dec 9.

This position is excluded from union membership.
An eligibility list may be established to fill future temporary and permanent vacancies.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

Play a leadership role in leading innovation and service delivery processes

Reporting to the Chief Data Officer, the Manager of Customer Research ensures BC Public Service Agency business planning, service level agreements, and services are supported through ongoing performance measurement, analysis, and reporting. The Manager will be responsible for establishing the Agency's Voice of the Customer program, along with its ongoing management; and will establish a corporate performance measurement and reporting system to support Agency business areas in continuous improvement of our service delivery model.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia ( .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • University degree in business administration or public administration. An equivalent combination of education and experience may be considered.
  • Experience in designing, conducting and analyzing surveys.
  • Experience with facilitating focus groups.
  • Experience in managing multi-faceted projects.

Preference may be given to applicants with:
  • Experience in identifying and analyzing performance measures and metrics.
  • Experience in designing reporting cycles, as well as developing reporting dashboards.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.


Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES -Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will be required to answer a standard questionnaire.

Job Category

Leadership and Management
Management and Executive