Business Systems Analysis Specialist

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a highly motivated and experienced Business Systems Analysis Specialist to join TBSM (Treasury & Balance Sheet Management) Technology. This role will be responsible for leading the analysis, design, and implementation of technology solutions that support the Front Office Investments and Analytics business functions.

The ideal candidate will possess a strong technical background, including proficiency in SQL, combined with deep business acumen within the Capital Markets or Finance domain. You will work closely with stakeholders across various departments to understand their needs, translate them into technical requirements, and ensure the successful delivery of high-quality solutions.

Accountabilities:

• Manage the development, delivery and/or support of products and services for a range of clients to support them in meeting business objectives/goals
• Support/Participate in developing the strategic direction of own area
• Work with both TBSM and external business & technology partners to prepare comprehensive technology solutions that meet/exceed client objectives for new and existing systems/applications
• Manage the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation
• Research and innovate - may make decisions to build/buy/reuse system components to meet client expectations and project deliverables
• Measure and monitor the level of service, analyze trends, agree on service target levels, and determine appropriate actions
• Comply with the system development life cycle (SDLC) and project management methodology (PMLC) - including development of project plans, documentation of system requirements, estimates of scope and cost, et cetera
• May conduct/oversee planning with internal clients, prioritize activities and allocate resources consistent with business strategy and objectives
• Negotiate and document project deliverables, timelines, project charters/costing, roles, responsibilities and critical milestones
• Ensure operational, reputational, and proprietary risks are minimized and focus on process improvement
• Support/Develop sound business cases with an on-going focus on reusability, scalability, innovation, and enterprise-wide solutions
• Ensure all testing, quality assurance and post-implementation reviews are conducted against critical success factors, per the project plan and objectives
• Continuously improve timeliness of delivery while balancing quality and price of solutions/services offered
• Follow process management discipline for change management of all systems managed
• Ensure compliance with IT Disaster Recovery Plan (DRP) and the department's Business Recovery Plan (BRP)
• Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends
• Manage vendor relationships; ensure timely/accurate communication and resolution of issues
• Act as an integrator of solutions, provide flexibility, and ensure a good understanding of technology choices by offering and negotiating options with the clients
• Communicate project status and provide timely escalation of issues to ensure project objectives are met
• May act as an expert consultant/resource in system strategy, architecture and design
• Provide insight, information and recommendations on industry trends and significant issues
• Promote and support an environment that encourages productivity, innovation, teamwork, and a high level of professionalism
• Contribute to the management team by sharing knowledge/expertise and contributing to sound decisions
• Participate in knowledge transfer - ensure timely and accurate communication of business objectives throughout the group and articulate the group mandate to other areas
• Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
• Foster a cohesive team environment within own team and across IT as a whole

CUSTOMER

• Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business value.
• Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration
• Translate business requirements into detailed functional specifications taking into account non-functional requirements
• Own and manage the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
• Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement
• Provide operational / process-related analysis and support to various extents

SHAREHOLDER

• Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Continuously enhance knowledge of business domains and their products/services
• Support and contribute to change management planning and activities, including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
• Adhere to the TD code of conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH:

• Expert knowledge of system analysis process and techniques
• Expert knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rules
• Expert knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and delivery frameworks
• Advanced to Expert understanding of business supported and the broader Organization, and of business analysis
• Provides leadership and guidance, makes recommendations, and collaborates with business and technology to ensure the technology solution meets the business needs
• Lead technology requirements management for high risk, strategic initiatives
• Identifies and leads problem resolution for complex technology requirements-related issues
• Leads and provides guidance on the identification, maintenance, and reporting of traceability of system requirements
• Works autonomously as the senior or lead system analyst and coaches/ guides members within area of expertise
• Subject matter expert and consults with clients and/or project various teams and may be involved in the assessment of potential projects initiatives
• Reports to a Senior Manager, Practice Lead, or above

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or Technical Certificate
• Graduate degree preferred is an asset
• 7+ years relevant experience
• Experience working in Agile
• 5+ years of experience in systems analysis within the Capital Markets and/or Finance
• Strong understanding of financial transaction processing, data governance, and regulatory compliance
• Proficiency in SQL and an understanding of database best practices
• Strong problem-solving skills and the ability to translate business requirements into technical specifications
• Excellent communication skills with the ability to bridge the gap between technical teams and business stakeholders
• Proven track record of designing and implementing complex systems solutions with a focus on operational efficiency and cost savings
• Familiarity with Agile methodologies for project management and iterative development
• Familiarity with application security standards (e.g., OAuth 2.0, REST APIs) is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet