Concierge - Senior Manager/Manager, Concierge (Contact Centre) Management

Posted Yesterday

Job Details

Full Time

Location

Canada

Job Description

THE TEAM

The mission of the Concierge Management Department is to lead the team to connect with and delight our clients through exceptional sales and solution expertise.

THE OPPORTUNITY

Aritzia is growing and our Concierge Management team is growing with it. This is a unique opportunity to be part of the team responsible for providing exceptional experiences for clients who contact Concierge by resolving their inquiries and delivering selling and solving expertise. As the Concierge Manager, you will lead the team to deliver world-class sales, solution and service excellence while ensuring the center is set up to exceed daily goals via a high-performing and engaged team. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.

THE ROLE

As the Concierge Manager, you will lead the team to:

Optimize the performance in each channel
Sell clothes, deliver world-class service, and build loyal client relationships
Ensure the world-class delivery of sales, solution, and service expertise
Resolve client escalations to protect Aritzia's brand and elevate our commitment to delivering Everyday Luxury experiences
Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Concierge Manager has:

Proven skills, education, and/or applicable certifications that are an asset to perform in the role and the appetite to continuously learn and develop oneself
A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
The ability to collaborate fluently with cross-functional partners
A commitment to quality and investing in results that add value to the business

THE COMPENSATION

The typical hiring range for this position is $80,000 - $120,000 CAD per year . The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.

We are always looking for top talent . I f your qualifications differ from those listed above, the scope of work and final agreed upon salar y may be adjusted to reflect your individual qualifications.

Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy . With comprehensive benefits, a spirational workspaces and elevated employee perks and experiences - we provide it all.

THE PERKS

Industry-leading benefits you will receive while working at Aritzia:

A-OK Commissary & Café - Our in-office, world-class bistro and café located in-office
The SET - Our in-house gym, with state-of-the art equipment and custom classes
Product Discount - Our famous product discount, online and in store
Amenities - Facilities include private parent's room, bike storage room, and showers with complimentary conveniences
Aspirational Workspace - Every detail is considered to connect to the energy of the culture
Dog Friendly Office - Bring your best friend to work

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

About Aritzia

Aritzia is an innovative design house and fashion boutique. We conceive, create and retail fashion brands with a depth of design and quality that no one can match at our competitive price point. Each of our exclusive brands is treated as an independent label with its own vision, team and aesthetic point of view. As a group, they are united by an unwavering commitment to superior fabrics, meticulous construction and relevant, effortless design. Founded by Brian Hill in 1984, Aritzia now has 80 locations in select cities across North America, including Vancouver, Toronto, Montreal, New York, San Francisco, Boston and Chicago. We pride ourselves on creating immersive shopping destinations, selecting each location with care and designing each space individually. Both in our stores and on Aritzia.com, our focus is on delivering truly world-class, memorable customer experiences. Aritzia est une boutique de vêtements et une maison de mode d’avant-garde. Notre mission : concevoir, créer et faire la vente au détail de marques d’articles de mode dont la conception et la qualité ne peuvent être égalées à prix comparable. Chacune de nos marques exclusives est une entité individuelle possédant sa vision, son équipe et son point de vue créatif. Elles sont unies par un engagement indéfectible pour les tissus de qualité supérieure, une confection méticuleuse et des styles modernes à la portée de tous. Fondée par Brian Hill en 1984, Aritzia compte maintenant 80 boutiques dans plusieurs grandes villes d’Amérique du Nord, dont Vancouver, Toronto, Montréal, New York, San Francisco, Boston et Chicago. Nous sommes fiers d’offrir des expériences de magasinage immersives. C’est pourquoi nous choisissons chaque emplacement avec soin et concevons chaque espace individuellement. En boutique comme sur le site aritzia.com, notre objectif est d’offrir une expérience d’achat exceptionnelle de calibre mondial.