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Director & Privacy Officer - Data & Trust Office

Reference ID: FIN01662-18

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Full Time
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Banking, Finance and Insurance

Join our team

The TELUS Data & Trust Office provides world-class, innovative privacy solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer's privacy and to earn and maintain their trust.

We see compliance with the law as simply our starting point and we passionately pursue opportunities to demonstrate respect for our customers and their privacy through transparent, robust, and ethical privacy practices. Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy and data governance.

Here's the impact you'll make and what we'll accomplish together

As the Privacy Officer for TELUS Health, you're in great company, working alongside some of the most passionate and innovative thought-leaders in healthcare in Canada. As a member of the TELUS Data & Trust Office, you will find your privacy colleagues to be equally passionate about innovation, thought leadership and our commitment to earning and maintaining customer trust every day in all we do.

We know that stakeholder trust in our privacy practices and data ethics is essential to the TELUS Health strategy. TELUS Health is growing and so are the expectations of our stakeholders when it comes to privacy - and we want to exceed those expectations. With your help, we will shape, influence and lead the digital transformation of healthcare delivery in Canada.

Your work will also help transform the way TELUS Health manages data and implements privacy by design principles in a meaningful way as part of our ongoing commitment to putting customers first, safeguarding personal information and protecting privacy in all our business operations.

Applying thought leadership, and leveraging on your expert knowledge, you'll provide guidance to internal stakeholders to mitigate privacy risk and ensure that we maintain the trust and confidence of our customers.

You will also partner with and influence external stakeholders in the healthcare ecosystem, helping to influence policy and best practices in this evolving field.

Here's how
    •Executing a privacy-first and ethical data use strategy to align with or exceed regulatory requirements and customer expectations •Partnering collaboratively across a broad range of business interests to develop and maintain strong working relationships across business groups, facilitating a team based approach for all activities •Identifying privacy risks and collaborating with stakeholder in affected business groups to manage those risks •Evolving and executing on the TELUS Data Incident Readiness & Response Strategy to protect end user privacy as well as the TELUS brand •Providing consultation and advice to the Chief Data & Trust Officer on risks and other critical, related issues •Assuming an active leadership role with industry associations, representing TELUS Health and contributing to the advancement of the health privacy discipline •Focusing on continuous process improvements in the overall management of privacy risk •Providing leadership to make independent decisions in ambiguous situations to mitigate privacy risk and protect the TELUS brand •Influencing and partnering with regulators to address stakeholder concerns, and with lawmakers to support a responsible regulatory environment that fosters innovation and protects individual privacy •Tracking risk and working with the business to implement required controls in a timely manner, taking accountability for the results to maintain customers' trust in TELUS •Contributing to regular reporting to ensure a timely, accurate and useful assessment of the privacy risk level in TELUS Health •Leading and mentoring other team members in meeting customer and regulatory expectations •Learning continuously, innovating every day and seeking opportunities to develop and demonstrate thought-leadership


You're the missing piece of the puzzle
    •Sought out for your understanding of and experience operationalizing health privacy requirements •Noted for your ability to bring an integrated perspective to continuous improvement initiatives and problem solving •Respected for your interpersonal, communication and relationship-building skills across all levels of the organization alongside your mastery to write reports for internal and external stakeholders •Recognized for your leadership capabilities to collaborate and accomplish goals with others, including the ability to lead cross-functional teams where required •Confident in your knowledge and understanding of TELUS Privacy Policies and applicable privacy legislation •Regarded as able to deal with ambiguity and complex concepts to make decisions independently to quickly mitigate risk and protect the TELUS brand •Trusted as a collaborative colleague who will act with integrity to fulfill TELUS' commitments to its customers and other stakeholders •Known for your ability to influence and negotiate effectively, to be a persuasive advocate •Noted conflict resolution skills with a focus on win-win solutions at all times/strong collaborative skills to work with the business as a partner •Excellent communication skills (verbal & written) and ability to mentor and coach •University degree & 10 years of equivalent experience •Professional accreditation from the International Association of Privacy Professionals (IAPP) or willing to acquire within 6 months

    •Fluency in French

This position will report to our Vice President & Chief Data and Trust Officer.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Posted: September 18, 2018
Closes: November 16, 2018
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10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...