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Finning

Field Service Supervisor

Details
Full Time
2 days ago
Company:Finning Canada

Number of Openings: 1

Worker Type:Permanent

Position Overview:This position will be responsible for managing all field customer interactions and communications in conjunction with effectively managing and scheduling service work and resources to meet customer expectations for equipment service and maintenance and accountable for overseeing the end-to-end service process including time entry for field operations.

Job Description:
  • Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed
  • Responsible for the day-to-day leadership of staff, including recruitment, orientation, coaching, mentoring, employee engagement, and performance feedback and supporting growth and development opportunities.
  • Responsible for reviewing results daily, weekly and monthly with direct report
  • Responsible for bridging customer interaction with repair execution by working with the field service supervisor(s) for scheduling priories in field and dispatching
  • Direct and timely resolutions to customer issues and goodwill settlements
  • Investigating serviceeformsrelated to variances, service warranty and service re-do
  • Responsible for investigating service eforms related to variances, service warranty and service re-do
  • Create annual budget, forecasting and review applicable contract management emails if required


Qualifications:
  • 5+ years of previous supervisory or leadership experience
  • Previous experience on the repair and execution side of business
  • Business acumen and financial planning, budgeting and forecasting knowledge
  • Strong mechanical aptitude to expand technical expertise knowledge base and gain experience
  • Exceptionally strong interpersonal skills
  • Strong written and verbal communication and presentation skills
  • Experience leading, coaching, mentoring people
  • Strong understanding of parts and service processes and systems, Finning's work order cycle, sales processes, warranty offerings and goodwill practices
  • Comprehensive understanding of the operational processes, issues, challenges, best practices, people and customers within the industry
  • Business acumen and financial planning, budgeting and forecasting knowledge


NOTE:
  • This is a 14x14 continuous shift rotation
  • Customer Mine site. Need to be fully vaccinated against Covid-19.
  • Must be able to meet Customer site access policy.
  • Flight out of Calgary and Yellowknife


W e are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
Category
Sales and Marketing