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Inside Sales Representative SLED West

Full Time
21 days ago
Position at Absolute Software

Open to candidates based in the Vancouver BC or West coast Area(US or Canada ,remote and hybridoptions available)

Working as part of Absolute's award-winning Sales team, Inside Sales Representatives (ISR's) are primarily responsible for providing operational sales support to the North American State Government, Local Government and Education sales teams.

The primary focus of the ISR role is providing sales support to the internal/external sales teams. The ISR position will be a combination of pre-sales, post-sales, order management, SFDC super user, and internal compliance work. ISR's are also expected to maintain job, product, systems, and tools knowledge. Proven experience in sales; experience as an inside representative or in other administrative positions will be considered a plus.

Accountabilities Will Include:

  • New account creations
  • Assist with special pricing requests
  • Calculate buyback and co-term requests
  • Answer and direct sales inquiry calls and emails
  • Manage and execute internal help desk queue
  • Build sales pipeline and manage lead generation process

  • Provide daily support to SLED sales on various sales administrative tasks
  • Salesforce account maintenance as required, including updates and accurate contact/account data
  • Engagement with Finance, Order Management, Business Applications, and Global Support
  • Administer product upgrades and term extensions when requested
  • Investigate order related issues
  • Ensure internal data entry compliance standards are met
  • Ensure proper order assignment while maintaining SLA standards
  • Manage Licence Compliance internal communications
  • Establish and maintain relationships with SLED OEM Account Executives and ISR's

Participate in department initiatives and develop related knowledge:
  • Attend training sessions offered; grow knowledge of Absolute products/services and internal systems and tools, including CRM
  • Stay current in Marketing collateral and related product / service positioning
  • Contribute to a customer-focused environment that encourages information sharing, team-based sales activity, and an absolute focus on new business, renewals and development

What You'll Need:
  • 1-3 years of SLED sales experience, preferred
  • Experience with SalesForce, Dynamics CRM, and Netsuite
  • Experience in MS Excel, PowerPoint and administrative support
  • Excellent customer-engagement and relationship-building skills
  • Excellent verbal and written communication skills
  • Ability to work in a team based environment
  • Ability to work independently
  • Ability to travel in US and Canada one to two weeks out of the year for sales meetings and training
  • Flexibility in work availability for extended hours at the end of the quarter, as well as working schedule of our customers

Whywork for us?

Headquartered in Vancouver, Canada with international offices in San Jose - CA, Boulder - CO, Ankeny -IA, Austin - TX, Reading - UK and Ho Chi Minh City - Vietnam, Absolute serves as the benchmark for Endpoint Resilience, ensuring connectivity, visibility and control, independent of the operating system - embedded in more than a billion endpoints, we empower devices to recover automatically from any state to a secure operational state without user intervention. Our unique value supports our aspirational journey - to become the World's Most Trusted Security Company. Nothing short of bold, and nothing less than achievable for this team. Whether it's our commitment to the cybersecurity industry, our customers, or to one another, we are relentless about protecting people's devices and the sensitive information found on them. And those common goals foster a work environment where collaboration, big ideas and world-class execution are rewarded with success through our mantra of One Team | One Number. At Absolute, we incorporate the ideals of Resilience in all we do to safeguard our customers' data and information, so they can focus on saving lives, fighting fraud, moving markets and protecting passengers, to name a few. Our innovation journey has blossomed from within, so we foster that mindset by investing in our employees - fueling our employee's creative expression, and resulting in our own cyber capabilities. Our momentum is palpable - Forbes noticed too and recognized Absolute as one of the top-10 cybersecurity companies to watch in 2019 and 2020. The New Reality of Remote Work and Distance Learning has further connected our teams and our passion to drive to solve our customers challenges. We pride ourselves on our agile, high energy culture that rewards exceptional achievements and the contributions of those passionate about our collective growth and success. We also respect the need for downtime and believe in a sound work / life balance, reflected in our 'Take What You Need' vacation policy and our annual employee retreat where it's all about friends and family. To learn more about Absolute, visit our website at or visit our YouTube channel .

Absolute is an equal opportunity employer.
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About Absolute

Absolute provides persistent endpoint security and data risk management solutions for computers, tablets, and smartphones. Our customers depend on us to provide them with a unique and trusted laye...

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201-500 employees