Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$91,200 - $136,800 CAD

This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This role leads technology initiatives related to the Digital Conversations platform, which powers AI-driven customer interactions across channels using chat widget. The platform includes conversational AI, natural language processing (NLP), and real-time orchestration services. It operates at scale and integrates with enterprise systems to deliver secure, personalized, and context-aware experiences.

The successful candidate will demonstrate expertise in Software E2E delivery, People management, conversational technologies, platform operations, and agile delivery. They will be accountable for building and evolving the engineering culture, coaching team members, and ensuring solutions meet business needs while aligning with technology strategy and industry standards.

Accountabilities

• Lead and manage a team of engineers and technology specialists focused on conversational AI and platform capabilities along with chat widget.
• Provide leadership in training, coaching, development, succession planning, recruitment, and performance management.
• Collaborate with Platform and Journey leads to ensure two-way feedback and alignment with product goals.
• Drive automation across build, test, release, and configuration activities for conversational services.
• Partner across Technology and Business to identify synergies and deliver scalable, resilient solutions.
• Act as a change agent and innovator in conversational engineering strategy.
• Anticipate client needs and influence the development of intelligent, customer-centric solutions.
• Manage resource planning and assignments to meet project milestones and budget targets.
• Stay current on emerging trends in conversational AI, compliance, and regulatory requirements.
• Contribute to continuous improvement and innovation in engineering practices.
• Provide subject matter expertise to governance and control groups on risk and compliance related to conversational platforms.
• Model the Colleague Promise by fostering a culture of care, authenticity, and well-being.
• Recruit and develop a diverse talent pipeline with strengths in AI, NLP, and platform engineering.
• Promote knowledge sharing and collaboration across teams.
• Lead through change and create a psychologically safe environment for innovation.
• Set clear objectives, facilitate ongoing feedback, and conduct Quarterly Check-Ins to drive performance.

Experience and/or Education

• Undergraduate degree in Computer Science or related field; Graduate degree preferred.
• 8+ years of technology delivery experience
• Proven track record in leading engineering teams and delivering enterprise-grade solutions

Preferred Technologies & Skills:

• Conversational AI platforms (e.g., IBM Watson)
• NLP and NLU engines along with RAG.
• Real-time orchestration and event-driven systems
• Cloud-native architecture (Azure preferred)
• CI/CD pipelines and DevOps practices
• RESTful APIs
• Secure and scalable microservices
• Agile delivery methodologies

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet