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Residential Sales Agent (Remote)

Location
British Columbia Canada Ontario
Details
Full Time
21 days ago

Built on the foundation of service, the Operations team strives to provide our customers with impeccable service through all channels. By working with carriers, manufacturers, marketplaces, and just about every department internally, this team ensures a smooth experience from order to delivery and is one of the most collaborative groups at Cymax. With weekly huddles celebrating the previous week’s wins to regular training and coaching, this cohesive team supports each other to achieve the highest level of success while having fun. 

What You’ll Do: 

  • Responding to inbound sales inquiries (phone, email, or chat) 
  • Notifying customers by email when back-ordered items become available for purchase.
  • Contacting our furniture manufacturers for clarifying information to assist in answering customer inquiries.
  • Identifying continuous improvement opportunities to improve the sales and customer journey, including incorrect product descriptions or other errors on our website.
  • Attending virtual vendor training sessions to learn about vendor products and categories.
  • Individually achieving and surpassing personal performance metrics.
  • Assisting the team to reach call abandonment goals and team sales targets.

 Who You Are: 

  • You are experienced in a customer-facing role and understand the value of customer experience.
  • A skilled written and verbal communicator, you know how to spark a connection over any type of communication.
  • Detail-oriented and process-driven with a passion for continual improvement.
  • Strong multitasking and prioritization skills with the ability to adapt to change.
  • You have a love for learning and self-growth.


Why work here! 

The Cymax Group of brands build tech that runs business. Founded in 2004, our vision was simple: design an exceptional eCommerce experience. That idea evolved into a platform that includes online marketplaces Cymax Business and HomeSquare; Freight Club, a logistics solution; and digital supply chain tech enabling manufacturers with multichannel control: Channel Gate. 

 So, why work with us? For newbies to online selling, there is no better place to gain a comprehensive education on the end-to-end eCommerce experience. For the well-seasoned eComm aficionado, you’ll be on the cutting edge of eCommerce technology and innovation. For everyone, there's room to grow, mentorship, and a data-driven culture filled with diverse people who can’t wait to meet you. So why wait? Take your tech career to the next level and apply now!  

 

Category
Operations and Logistics

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About Cymax Group Technologies

Cymax Group is a leading developer of eCommerce technology and services for furniture manufacturers and vendors. Join our team working on advancing digital commerce solutions through our boutique m...

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Industry
Technology
Size
201-500 employees