Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Business Management, Strategy & Support

Pay Details:
$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Who We Are

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

North American Customer Operations (NACO) is a key enterprise function responsible for delivering contact centre operations and shared services across TD. NACO is evolving to become a strategic, revenue-enabling distribution channel focused on seamless client experiences and operational excellence.

The Strategy & Enablement (S&E) team drives transformation, productivity, and operating model evolution, including leveraging AI and automation to improve service delivery and create capacity.

The Senior Manager, Transformation & Governance will support NACO's transformation agenda, focused on enabling the Contact Centre of the Future.

Reporting to the VP, Strategy, Planning, & Data Insights, this role acts as a central integrator across transformation workstreams, ensuring governance, financial transparency, and consistent executive reporting.

The role partners closely with Finance (who retain financial ownership) and Delivery/Segment governance leads.

Key Accountabilities

• Coordinate cross-functional transformation workstreams across business, technology, operations, and AI initiatives

• Establish governance practices including reporting cadence, templates, and executive materials

• Partner with Delivery and Segment governance leads to ensure consistency in reporting

• Track and consolidate transformation financials in partnership with Finance

• Develop executive-ready insights and storytelling across transformation efforts

• Integrate AI initiatives into governance and reporting, ensuring business outcome alignment

• Identify risks, dependencies, and support escalation

• Drive continuous improvement in governance and reporting practices

Job Requirements

• 10-15+ years of experience in transformation, program delivery, or governance roles

• Experience working on large-scale, cross-functional initiatives

• Strong financial acumen (tracking/reporting, not ownership)

• Excellent executive communication and storytelling skills

• Understanding of AI-enabled transformation and business impact

• Strong stakeholder management and influence skills

• Ability to operate in ambiguity and fast-paced environments

Key Characteristics

• Strong executive presence and credibility

• Highly organized with strong attention to detail

• Collaborative and able to work across teams without direct authority

• Focused on accuracy, consistency, and clarity of information

• Able to connect strategy, execution, financials, and AI outcomes

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet