Associate Vice President Operational Excellence / F2B

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Enterprise Enabling Functions

Pay Details:
$145,000 - $200,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Summary

The Strategy, Change, and Operational Excellence (SCOE) team is part of the Bank's Transformation, Enablement and Customer Experience (TECE) organization.

The SCOE team houses several best-in-class Enterprise Operational Excellence capabilities, including Change Management, Process Engineering, Business Architecture, Digitization and Automation and Front-to-Back.

Front-to-Back (F2B) is an enterprise specialist function responsible for delivering comprehensive assessments of elements of TD's operating model such as processes or functions, which drive cross-functional change and business value. The AVP, F2B leads a teams of cross-functional experts, working directly with business line SMEs and Executives to translate insight into action, operating at the intersection of business, risk, and operations. This role demands strong storytelling, structured thinking, and the ability to navigate ambiguity with confidence. As an engagement leader, the AVP is accountable for delivering outcomes, influencing executive stakeholders, and advancing enterprise consistency in F2B execution.

Depth & Scope

• Leads end-to-end delivery of F2B engagements delivery across one or more segments, functions, or enterprise priorities
• Serves as the primary engagement lead, accountable for framing, execution, and outcome realization
• Partners with SVP-level executives, Risk, and Functional stakeholders to ensure insights are integrated, and adopted
• Operates without formal people leadership, but leads assigned resources (Program Leads, Analysts) and embedded Segment SMEs to provide day-to-day coaching and guidance
• Translates complex data and business insights into compelling narratives that drive decision-making
• Navigates ambiguity with composure, aligning multiple stakeholder perspectives to a shared path forward

Key Accountabilities

A. Engagement Leadership

• Lead scoping, problem framing, and execution planning for F2B engagements
• Facilitate workshops, interviews, and insight development activities to surface root causes and drive clarity
• Manage executive relationships throughout the engagement lifecycle, from intake to recommendation delivery
• Ensure consistency in insight quality, storytelling, and methodology application across assigned teams
• Synthesize data and qualitative findings into fact-based, action-oriented deliverables

B. Talent Guidance & Methodology Stewardship

• Coach assigned F2B practitioners in delivery quality, stakeholder management, and enterprise fluency
• Reinforce structured thinking, outcome focus, and storytelling within delivery teams
• Support reuse of artifacts, insights, and best practices to accelerate future engagements
• Uphold the F2B framework, ensuring alignment to standards while allowing for situational flexibility

Required Skills & Experience

• 7+ years leading complex, cross-functional transformation or process improvement efforts
• Proven ability to influence and engage SVP-level executives across business, risk, and operations
• Excellent problem-solving and storytelling skills - able to transform data and opinions into clear, actionable insight
• Strong facilitation, communication, and synthesis capabilities across varying levels of stakeholder maturity
• Experience operating in ambiguous, fast-paced environments with evolving priorities
• Comfort guiding teams and individuals without formal reporting lines
• Background in financial services, risk management, operations, or consulting preferred

Success Measures / Outcomes

• Delivery of timely, high-quality engagement outcomes aligned to enterprise or segment priorities
• Positive feedback and sustained engagement from Segment Executives and Risk partners
• Tangible impact on process performance, risk posture, or colleague/customer experience
• Reapplication of insights, tools, and methods across other engagements or segments
• Strengthening of F2B practitioner capability through in-engagement coaching and leadership
• Recognition as a trusted advisor and thought partner by key business and enterprise stakeholders

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet