Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Enterprise Enabling Functions

Pay Details:
$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Process Engineering Manager plans, manages, executes, leads, and oversees cross functional end-to-end delivery of process improvement and transformation initiatives throughout the lifecycle of multi-year largescale, highly complex projects or programs.

Provides advisory support, direction and guidance to stakeholders and executives of the projects and/or program. Educates and creates awareness of Process Improvement / Transformation methodologies across the Bank.

Depth & Scope:

• Process improvement advisor providing leadership and oversight of multiple and/or highly complex businesses/product lines/projects that may impact cross-functional teams/businesses
• Solves complex process problems
• Leadership, expert role requiring extensive knowledge/expertise in own domain as well as broader related areas
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Has expert knowledge of all the software application and tools required to perform tasks while following best practices; provides guidance to others
• Uses expert analytical thought to exercise judgement and identify solutions
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements
• Serves as a source of expert advice to senior management in Lean Six Sigma Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field
• Requires innovative thinking to develop new solutions
• Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment
• Provides expert leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program

Education & Experience:

• Bachelor degree with a related major (business, operations, engineering/technical, mathematics) or relevant professional certifications, designations, or equivalent required
• Lean Six Sigma Black Belt Certified with 5+ years of relevant experience

Skills

• Lean and Six Sigma Methodologies
• Agile Methodologies
• Business Process Modelling (Nice to have: ARIS BPMN 2.0)
• Knowledge of process mining
• Implementation of IA / RPA / Agentic AI for process optimization
• Change Management
• Stakeholder Management
• Financial Products Life Cycle
• Process capability and measurements analysis
• Minitab analytical tools
• Cost-Benefit Analysis
• Persuasive Communication
• Critical Thinking
• Facilitation & Workshop Leading

• Influences and contributes to the strategic direction of the business / function, providing and enterprise perspective, plays a key role in the development and implementation of process
• Leverages expert analytics and process modeling to solve complex process problems, as well as designs breakthrough process improvements
• Takes the lead in guiding and advising business leaders on why/how to reduce variation, make better decisions, and ultimately improve results
• Provides expert data-driven recommendations / decisions to forecast, lead and deliver financial and customer benefits to the business
• Gathers data to translate a practical problem into a statistical problem using expert statistical methods including data modeling
• Actively manages senior relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise
• Adheres to enterprise frameworks or methodologies that relate to activities for this process improvement & transformation
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Ensures compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties)
• Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Conducts internal and external research projects; supports the development/ delivery of presentations / communications to management or broader audience
• Conducts meaningful analysis at the functional and/or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/ policies/ practices
• Adheres to internal policies/procedures and applicable regulatory guidelines
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grows knowledge of the business, related tools and techniques
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet